Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More about us https://www.eaton.com Nordics Cluster Service Operations Manager Eaton Electrical Services organization in EMEA is covering 25 countries with 500+ employees, being responsible of life cycle management of all Eaton Electrical products, systems and software portfolio. We are serving customers in Data centers, Utilities, Industries, Buildings, Marine, Healthcare segments by providing installation, commissioning, warranty care, preventive maintenance, troubleshooting services, spare parts, equipment life extension, modernization and end of life services. Job Summary This role leads, develops and manages the Service Operations in Nordics Cluster covering Finland, Sweden, Norway and Denmark reporting to Cluster Service Manager and functionally to EMEA Service Operations Manager. Team operates currently mostly with UPS Service covering e.g. Service Agreements, Installation and Commissioning & Repairs. One key aspect in this role is to develop service operations skills and processes also for other service offering covering e.g., LV & MV power distribution, drives, EV charging, energy storages, software and service projects. Role is responsible for running and developing Operations, Field Engineering and Service Coordination in line with profit plan requirements, whilst applying the Eaton standard work practices as defined by Eaton Business System and driving Eaton’s Zero Safety Culture. Job Responsibilities Operations: Ensures the highest level of safety standards are implemented and aligned with MESH, Eaton's Zero Incident Safety Culture as well as national guidelines and procedures. Manages of Field Service Engineering teams. Ensure efficient utilization of Engineer force, compliance to H&S regulations, Field Audits, Training and development. Drives Operational Standardization across the Cluster, including operational improvements in field engineering, back office functions and service coordination in the Cluster Ensures great connection between operations and sales maximizing lead generation from the field Acts as an escalation point for customer, technical and operational issues, coordinating the teams to solve the issues ensuring collaboration withing the required parties: factories, technical teams and EMEA Service team Facilities as applicable in the implementation and delivery of improved Field Service Systems Contribute to the EMEA Service Strategic Plan to ensure growth and sustained profitability in line with Eaton's overall strategic goals - particularly focused on EMEA productivity expectations. Defines performance metrics and evaluates and interprets data to drive performance improvement and productivity throughout the organization. Interacts with the EMEA Central Service Operation Manager on standards implementation, and participate in identifying, defining best practices and new standards Collaborates with other operational teams in the country to identify and implement synergies. Leadership: Acts as a role model in line with Eaton ethical standards of conduct and Eaton leadership value and attributes. Develops, inspires, motivates and manages the team to achieve business goals. Identifies and develops possibilities for future business growth Builds Organizational Capability by developing competencies as well as identifying talent gaps. Qualifications Qualifications Minimum B. Sc. electrical engineering preferred. Proven track record in Operational Management >5yrs, knowledge of field engineering services, experience in the electrical / mechanical industrial IT literacy; English Fluency (verbal/written), Swedish language skills is an advantage Experienced Manager of People Ability to influence decision making of key stakeholders Intercultural awareness Strong communication and interpersonal skills able to represent the business internally and externally Strong Time Management and delegation skills What we offer: Excellent working environment – safety and ethic are really important for us Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University At Eaton, promoting gender equality is central to our vision of creating a truly diverse and inclusive business where everyone matters, and everyone belongs. Challenging projects in dynamic environment About Eaton: Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 92,000 employees. For more information, visit Eaton.com. Candidate applying to the vacancy may be subject of the background screening. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Europe, Middle East, Africa Organization: Sales EMEA Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes Does this position offer relocation?: No Travel: Yes, 25 % of the Time