Send CV to the recruiter - karen.juan.luan@accenture.com；ops.hr@accenture.com；

Job Summary

The team lead has overall responsibility for overseeing the work of NA Field HR support team to ensure successful achievement of business goals and implement personnel administration processes. This position is expected to support but not limited to career counselor assignment, employee data change, Corporate function position maintenance, performance achievement process, recruiting and onboarding related tasks etc. for North America employees.

• Managing the team to achieve volumes, standards and targets within service level agreements through and with the team
• Providing a center of excellence, delivering a professional, high quality, cost effective service to the client, in accordance with agreed business and customer requirements
• Ensuring that the team are familiar with resource planning and management procedures of all supported countries
• Putting in place and implementing an ongoing review of current practices in order to enhance the service that HRSS provides for customers

Key Responsibilities

• Responsible for team operations, including day to day supervision of service delivery and ensure the team performance meet targets;
• Talents development, including team capability management, performance coaching
• Monitor team and individual performance to ensure KPI, SLA and Operational Metrics are met
• Collaborating with BA Core HR team and on-shore liaison to proactively address process issues and enhance process
• Working with multiple stakeholders/internal clients to ensure the timeliness and accuracy of system update and reporting
• Maximize the efficiency and effectiveness of the Team through empowering individuals to provide maximum benefit to all customers
• Ensure team process and daily process can meet compliance requirement and conduct regular audit to meet the Internal Control requirements

Qualifications

• Education: Undergraduate degree, preferably in Human Resources, or equivalent work experience
• Work Experience: Minimum of 5 years’ experience in an HR and project management

Knowledge and Skill Requirements

• Advanced knowledge of Microsoft applications as well as HRIS
• Good communication & interpersonal skills & organizational skills
• Flexibility and teaming skills
• Strong analytical and problem solving skills
• Demonstrated willingness to work in flat team structure and develop a range of HR competences
• Strong customer focus
• Understanding of general HR policies, procedures and current best practice
• Demonstrated ability to set and meet objectives
• Strong project management skills including planning, execution and follow through
• Ability to deliver high impact amid complexity, ambiguity and competing priorities
• Strong supervisory and employee development skills
• Ability to operate with a large degree of autonomy and independence

上班地址：大连市软件园 29号楼（蔡大岭）

埃森哲公司注册成立于爱尔兰，是一家全球领先的专业服务公司，为客户提供战略、咨询、数字、技术和运营服务及解决方案。我们立足商业与技术的前沿，业务涵盖40多个行业，以及企业日常运营部门的各个职能。凭借独特的业内经验与专业技能，以及翘楚全球的交付网络，我们帮助客户提升绩效，并为利益相关方持续创造价值。埃森哲是《财富》全球500强企业之一，目前拥有约38.4万名员工，服务于120多个国家的客户。我们致力驱动创新，从而改善人们工作和生活的方式。

埃森哲在大中华区开展业务已30年，拥有一支逾1万3千人的员工队伍，分布于北京、上海、大连、成都、广州、深圳、香港和台北。作为绩效提升专家，我们将世界领先的商业技术实践于中国市场，帮助中国企业和政府制定战略、优化流程、集成系统、促进创新、提升运营效率、形成整体竞争优势，从而实现基业常青。

详细信息，敬请访问埃森哲公司主页 www.accenture.com以及埃森哲大中华区主页 www.accenture.cn。