Position Description: As part of the Lenovo NA Category Organization, the Reverse Logistics and Returns Project Manager is responsible for managing end-to-end Returns and Reverse Logistics as it pertains to the following:  strategy, process improvements, cost savings, contracts and analytics.  In addition, this role will be responsible for initiating and overseeing the enablement of a “best in class” returns and Reverse Logistics for the North America region. The Project Manager will oversee and direct strategy for the end-to-end returns process for Lenovo NA’s Retail, eCommerce, and Commercial segments including the following responsibilities: Responsibilities: • Responsible for partnering and collaborating with Lenovo’s Global Supply Chain, Logistics, Sales, Customer Service, Product and Business Management, e-Commerce and Quality teams to align requirements and drive the evolution of the Reverse Logistics program. Identify and maintain strong relationships with key vendors and internal stakeholders. • In-depth knowledge of “best in class” reverse logistics operations from the return to refurbishment and to sale of product, in order to develop and oversee end-to-end processes which seek to achieve excellence in customer experience, contribute to gross margin, and minimize operating costs. • Set the overall strategy for credit returns screening, processing, system transactions and reconciliation. Work with key stakeholders to ensure appropriate credit amounts and retailer compliance with all return policies. • Develop operational and process standards for all reverse logistics programs. Identify and lead the resolution of issues with product, process and documentation, as required. • Vet and validate refurbishment and disposition vendors to ensure reputability, environmental responsibility, and market control of Lenovo after sale product.  Execute disposition strategy accordingly. • Establish best-in-class contractual terms for consideration by Sales/Legal for all Retail & Commercial partner negotiations. • Direct the implementation of Reverse Logistics strategy at the National Returns Center for all reverse logistics programs: returns, repairs and refurbishment. • Set Returns Management Authorization (RMA) creation guidelines in alignment with contractual terms and ensure adherence by Lenovo RMA team. • Collaborate with Bus Managers to drive returns forecasting / modeling for P&L management. • Partner with Lenovo Services on parts harvesting and parts reuse for warranty and post-warranty opportunities. • Drive continuous product improvements through the collection and analysis of related return and repair data, in close collaboration with the Quality team. • Regular, clear and concise reporting of status of all aspects of returns and RL to management. #### Position Requirements: • A relevant bachelor's degree or equivalent experience; • 5-7 years of reverse logistics experience with solid business acumen and knowledge of consumer and commercial products; • Experience managing Reverse Logistics / Returns organizations • Ability to develop strong relationships with suppliers and partners • Experience developing and delivering training and improvement strategies. Ability to convert these strategies into tactical plans and delivering results Skills, Abilities and Knowledge • Supply Chain certificate recommended (e.g., APICS, CSCMP, etc.) • Strong analytical and executive reporting skills. • Technology savvy in general, proficiency with MSOffice (Word, PPT, Excel) • Excellent negotiation, persuasiveness and overall verbal and written communication skills • Strong medium- and long-term forward planning, organizational, prioritizing and multi-tasking skills. • Passionate, customer focused approach, driven by high customer satisfaction levels. • A team player with a ‘can do’ attitude, capable of working with minimal supervision. • Ability to analyze and solve problems. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.