RESPONSIBILITIES: 
    Responds to inquiries related to testing transactions via phone and email.
    Tracking and follow up on received source documents and amount of time documents are in process.
    Identifies and interprets appropriate steps to resolve the need of the customer.
    Coordinates send and receipt of source documents; resolves questions, inconsistencies, or missing information on documents. 
    Enters data into computer following each action taken, and enters necessary codes to represent the action. - Makes necessary corrections to information entered to ensure problem resolution.
    - Requests documentation from clinics and/or clients as required to complete testing process.
    Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
    Other duties as assigned.