Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions.

The OHS Supervisor is responsible for the hiring, training and direction of Occupational Health Services staff members performing data entry, administrative duties and follow-up calls to clinics related to Health eScreen service events.

The OHS Manager is also responsible for emails, faxes and phone calls, with timely issue resolution; and managing occupational health services that require custom workflows

WHAT YOU’LL DO

• Excellent Customer Service skills required to handle escalated calls from Occupational Health Services queue.
• Review client account reports to evaluate trends in Turn-Around Time (TAT), cancellation rates, no-show rates, and incomplete event follow-up.
• Collaborate with National Accounts team to serve as occupational health resource, provide answers to questions regarding standard occupational health.
• Train new team members. Training will include but is not limited to; the departmental policies and procedures for coordination/completion of appointment requests and associated communication with clients/clinics.
• Collaborate with staff in managing assigned accounts to include completion of all identified team processes.
• Ensure resolution of escalated issue with communication to client. Escalate all unresolved issues to OHS Manager
• Ensure resolution of escalated issues with communications to clinics. Escalate all unresolved issues to Senior Supervisor.
• Perform all managerial duties including (but not limited to) staff hiring, training, project management, goal tracking, performance review, career development, and daily supervision over designated department personnel.
• Manage staff PTO, timecards, work schedules, training, and onboarding.
• Oversee daily work of designated subordinates.
• Provide on-going and as-requested team productivity reports for department leadership.
• Coordinate escalated and special projects as determined by department leadership.
• Work to ensure all staff have the tools and resources as necessary to perform job functions.
• Addresses and retrains staff as needed when quality issues are identified
• Monitors client facing mailboxes for TAT and ensures appropriate/timely responses
• Responsible for gathering daily data required for Management Operating System (MOS) tier 1/2/3 meetings; leading and/or participating as required
• Other duties as assigned.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• Bachelor's degree (B. A.) from four-year college or university preferred
• 1-2 years related experience and/or training college
• Minimum 6 months experience in OHS team lead or OHS SME role preferred
• Healthcare background a plus
• Strong verbal and written communication skills

Preferred

• In depth knowledge of Occupational Health processes
• Microsoft Office (Word, Excel) eScreen123, MyeScreen, Result Lookup, Data Entry, Image Now

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:  http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.