Import

To follow up on Arrival Notice and correctly process inbound orders in line with received timeline and orders/guidelines.

Prepare arrangement for clearance and delivery.

Feedback to Customers and PA overseas stations on executed activities and incurred charges.

General Duties:

Check and verify correctness of received shipping and clearance documents.

Create and forward complete full and clear instruction to Document Processing department and assist when necessaryEnsure correct physical file content before handover to Document Processing.

Calculate and register Estimated Gross Profit (EGP).

Work within Area guidelines and Company's policies and procedures by accurate use of existing systems.

Update relevant internal/external application(s).

Act as escalation contact to all Customers when issues arise - regardless whether CS or DP issues.

Carry out improvement / changes on procedures and systems as proposed by supervisors.

Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors' standards and services.

Feedback pre-claim details and status to customers.

To take up additional tasks as assigned.

Back up for other team members when necessary.

Requirement:

Industry experience (1-3 years)

Language skills: Fluent in local language and English.

Excellent and thorough knowledge of Air/ Sea Export and Air / Sea Import.

Operational know-how (Customer Service and Document Processing)

Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines.

上班地址：上海市浦东新区陆家嘴环路1233号汇亚大厦6楼