SUMMARY

The Technical Administrator I is primarily responsible for providing support to an assigned team in the
Customer Excellence organization. This role will perform administrative duties for mid-level managers
and department professionals and requires knowledge of company policies and procedures.

RESPONSIBILITIES

Percentage of time spent on these activities will vary based on current business needs.

CRM & System Administration

• Ensure that the regional Customer Support Help Desk is run smoothly and efficiently, providing

• Supervise the setup and daily operation of the CTI customer telephone system, ensuring that

• Manage the ACE-related administration tasks aligned with the day-to-day efficient operation of

• Generate support statistics and metrics as required by the local Technical Managers and for

Customer Training Administration

• Manage the administration of live public and private training courses; including registration,

Course Manager

• Assist with the purchase and use of training subscriptions and bulk training
• Work in an administrative capacity with the ANSYS Learning Hub (ALH)
• Promote continuous improvement of the ACE Training processes

Consulting Administration

• Work with the Consulting Managers and Project Leads to ensure the smooth operation of the

• Coordinate and assist with the administration of ACE staff training and summits
• Assist with regional user and showcase meetings
• Assist with the translation of externally-promoted material to local language

MINIMUM QUALIFICATIONS

Associate’s degree in business or related field

• Good general communication and interpersonal skills as well as a professional appearance
• Must have advanced knowledge of presentation and spreadsheet software, such as Microsoft

• Ability to handle confidential information
• Extensive working knowledge of database/CRM systems
• Detail oriented

PREFERRED QUALIFICATIONS

• Bachelor's degree in business or liberal arts is desirable

CULTURE AND VALUES

ANSYS does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ANSYS. Upon hire, no fee will be owed to the agency, person or entity.