Responsibilities

Reporting to the Senior Officer (Complaints and Enforcement), the appointee will be required to:

• Handle complaints and enquiries properly and timely;
• Carry out investigation of disciplinary offence in accordance with relevant ordinances ;
• Refer cases to other law enforcement agencies when necessary;
• Prepare various reports, such as case report, statistic report etc.;
• Prepare for and attend disciplinary hearings and court as witness; and

• Undertake ad-hoc tasks as assigned from time to time.

Requirements

• Tertiary education or above in any disciplines;
• A minimum of 2 years relevant working experience;
• Experience in handling complaints, customer services will be an advantage;
• Preferable with experience in public sectors, authorities or relevant industries;
• A good team player with a strong sense of responsibility, good interpersonal and problem solving skills;
• Independent and able to work under pressure;
• Proficiency in MS office and Chinese Word Processing; and
• Good command of both spoken and written English and Chinese.