The Job

• To handle telephone enquiries from the public in relation to MPF and ORSO legislation/issues;
• To receive complaints from the public and compile complaint reports;
• To assist in preparing draft reply to written enquiries;
• To receive and record views and opinions from the public; and
• To provide support for ad-hoc projects as assigned by management.

The Person

• A recognized degree, or equivalent;
• At least two years of relevant experience in handling hotline enquiries and complaints, preferably gained from sizable or public organizations;
• Proficient in PC applications including Excel, Word and Chinese word processing;
• Good command of written and spoken English and Chinese;
• Proficient in Putonghua will be an advantage;
• Good communication, interpersonal, organization and problem solving skills;
• Customer-oriented, flexible and able to work independently as well as under pressure; and
• Able to deal with the public effectively.

Remuneration Package

A competitive remuneration and benefits package including a discretionary performance-linked variable pay, annual leave, medical, dental and life insurance coverage, and MPF will be offered. All new appointments will be made on a two-year fixed-term contract initially prior to consideration for appointment on a non-fixed-term basis.