Responsibilities:

• Explore new potential business partners for frequent flyer program to enrich program benefits for different tiers of members thus to increase loyalty;
• Support the set-up and on-going account management of airline/non-airline partners include but not limited to contract management, revenue reporting, invoicing and billing;
• Build and manage an effective network and relationship with existing and potential partners;
• Plan and implement joint-promotion campaigns with partners, and prepare relevant marketing materials including social media posts, EDM and website updates;  
• Conduct review on KPI performance and provide insights on market trend on monthly basis;
• Organize and execute member acquisition and retention activities;
• Assist on partners’ / members enquiries and resolve complaints;
• Assist on ad-hoc projects and duties in accordance with business needs.

Requirements:

• Bachelor or equivalent in Business Administration, Marketing or related disciplines
• Minimum 2 years in CRM, loyalty program, partnership or relevant experiences, with airport operation or aviation industry background would be an advantage
• Possess commercial understanding, margins and costing competencies
• Positive working attitude, self-motivated and quick problem-solving skills
• Resulted oriented and attentive to details, excellent communication and multi-tasking skills, manage to work in fast-paced environment
• Proficient in MS Excel, Word and PowerPoint
• Good command in both spoken and written English, Mandarin and Cantonese

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please apply through our e-recruitment system at http://careers.hongkongairlines.com/930/cw/en/listing/ To understand more of our company and other vacancies, please visit our website at http://www.hkairlines.com.

Free Travel Privilege

• Employee and his/her family & friends (for single employee) will be benefit from the free and the lowest fare travel arrangement
• All destinations flown by HK Airlines and its partners
• Free tickets, maximum 10-round trip per year
• 2 more round trip free tickets will be granted to the employee who has completed 5-year of continuous service

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data, and if we do, to request for a copy of the data and/or to request the correction of any of the data that is inaccurate. Requests for access to and/or correction of your personal data relating to your application should be sent to us via postal mail at the following address:

Hong Kong Airlines Limited

Human Resources & Administration Department

11/F, One Citygate, 20 Tat Tung Road,

Tung Chung, Lantau, Hong Kong