Role and Responsibilities:            

• Provide a single-point-of-contact Help Desk to end users from receiving IT related incidents and requests.
• Provide first line determination and resolution to resolve / fulfil end users IT incidents / service requests
• Perform technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support to users
• Keep track of incident tickets updated and follow-up with relevant support teams / vendor in accordance within the defined SLAs
• Prepare weekly & monthly report to team

Qualifications:

• Diploma holder or above of Computer Studies, Information Technology or related discipline
• Experience in IT service provider in IT / telecom industry is preferred 
• Understanding of Window / Office365 / LAN / WAN, TCP/IP networking
• Self-motivated, proactive and customer focus attitude
• Able to work independently and cooperate with other parties
• Good command of both written and spoken English, Cantonese and Mandarin