Sponsored Products and Sponsored Brands are cost-per-click (CPC) self-serve ad programs in the Amazon Advertising world. In support to the Amazon Advertising’s business, we at Ad Success Team (AST) are building a group of energetic and highly motivated Associate Onboarding Specialists. As an Associate Onboarding Specialist, you will be responsible to help equip them to identify the Advertising business opportunity, review their product listings, create advertising campaigns and help them adopt high value actions on their account to influence their success in advertising. You will work with a wide range of businesses to eliminate blockers to an advertiser’s success while driving greater commitment and results. Your success will be measured by the number of new Advertisers you onboard and retain on Advertising products.

To be successful in this role, one should have an experience of interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems and flexible in the face of changes. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You should have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to multi task (in terms of assisting multiple Advertisers with different issues at any one time) and more importantly, be customer obsessed. Technically sound in online Advertising, one should possess excellent verbal & written communication skills and should be able to explain issues and paths to resolution to Advertisers quickly and efficiently.

Core responsibilities include:
? Adheres to standard work instructions (SOPs) and ensures no deviations from the standard operating procedures
? Serves as main point of contact for advertisers and act as an enabler to Sales & Marketing initiatives via 1:1 outreach programs
? Provide Onboarding support along with setting up campaigns for new and existing Advertisers
? Provide Onboarding and lightweight optimization support for new and existing Advertisers
? Understand Performance Advertising and uses various tools and techniques to fix campaign set-up and provide related optimization support
? Provide education to Advertisers on Amazon Advertising products via 1:1 programs and online trainings
? Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns
? Identify common blockers faced by new and existing Advertisers and provide feedback to the marketing and product development teams to improve advertiser experience
? Identify opportunities to improve Amazon products based on customer feedback, data analysis, and feature gaps with competitive products

任职要求：
Basic Qualifications:
? Bachelor’s degree in a business discipline
? Proven work experience of 0-2 years in sales/marketing/BPO/KPO
? Passionate about online business, e-commerce and sales
? Desire to work in a fast-paced, challenging environment
? Superior verbal and written communication skills as demonstrated by experience
? Flexible to work in rotational shifts
? Advanced computer literacy especially in Microsoft Office applications – Excel, Access, Word and PowerPoint
Japanese language proficiency - N1/N2

Preferred Qualifications Include:
? MBA or other related Master's degree
? Sales & Marketing, Retail E-commerce if experienced
? Google Ad words / Bing Ads certification will be added benefit
? Advanced computer literacy especially in Microsoft Excel and SQL
? Experience in data analysis, either professional experience or through your education
? Demonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneously

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