Online Community Manager SMB m/f/d
LenovoWalldorf, baden-wurttemberg, germanyUpdate time: April 30,2021
Job Description
Position Description:
We are Lenovo!
Currently the number one PC vendor worldwide, we continue to be the fastest
growing company in our respective field. We’re a leader in genuine innovation,
dreaming up – and building – the technology and services that enable and
inspire progress around the world.
We are dedicated to fostering an environment that encourages entrepreneurism
and ownership - a workplace where your talents can be challenged, and your
efforts recognized and rewarded. We’re the progressive thinkers, creative
doers and endless tinkerers who will always challenge the traditional and who
know true groundbreakers never stand still. No matter what team you’re a part
of, joining us you can create real impact.
We are now expanding the team and looking for a dynamic and creative
individual. As our new Community Manager you will essentially be the
“personality” and the “glue” of our SMB online community. Our goal is to keep
it growing maintaining a high level of engagement through a variety of
strategies and tactics, enhancing the community with relevant connections to
social media channels, and generally keeping the conversations active, useful,
and compliant. You will also interact both online and offline with community
members, manage the rewards program within the community, and ensure that the
community is meeting its intended business objectives.
Organization
You will report to Executive Director, NA Geo Marketing. This role can be
considered as Germany-Mobile role with flexibility of working from home.
Your day to day activities would include the following:
• Attract, engage, retain, and inspire Lenovo community members
• Identify community founders and contributors, and develop programs
• Lead community customer support and manage escalations
• Implement moderation policies and procedures
• Report on community metrics, the community experience, and community
engagement to provide feedback and insights to leadership and partners
• Find opportunities to add impactful new content, experiences, and resources,
and develop and program content to drive engagement
• Monitor the community on an ongoing basis, personally engage, create new
content
• Act as the face and voice of the Lenovo brand for our key segments—gaming,
students and/or SMB
• Partner with a Product Manager and UX designer on the ongoing development of
the new community and how content best practices should align
• Organize and manage events to boost brand awareness
• Coordinate with Marketing, PR and Communications teams to provide engaging
text, image and video content
#### Position Requirements:
• 3+ years of experience in community management
• Proven success in marketing and/or sales in the gaming, student or SMB
segment
• Experience with social media management for brands
• Knowledge of marketing trends and techniques
• Expert ability to deliver on multiple simultaneous tasks
• Comfortable working in a fast paced environment
• Project management and process orientation
• Fluency in German and English
What We Will Offer You:
• A multitude of professional and personal opportunities.
• An open and stimulating environment within one of the most forwarding
thinking IT companies.
• Flat structures and fast decision-making processes.
• A modern and flexible way of working to combine personal and professional
life.
• An international team with a high focus on Diversity.
We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.
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