Agilent Technologies is seeking a Customer Service Online Technical Support Manager to manage the technical support contact center Brazil.

Responsibilities:

• Using your people management and leadership skills, you will be responsible for the management of an inhouse team of technically trained Tier 1 and Tier 2 agents to support a variety of different instruments and software.
• Drive an uncompromised "customer first" attitude throughout the organization
• Actively drive the Customer Service center operations to meet or exceed financial, business performance & customer support related objectives.
• Contribute to the successful operation of the infrastructure (network, telephony & tools) to create an efficient work environment for the support team and the organization.
• Work the Americas Customer Support Operations management team to identify improvement opportunities and execute plans to deliver an extraordinary customer experience.
• Work closely with support teams, such as the scheduling team, field support team, customer operations center and others in the organization to successfully execute projects designed to improve customer and employee experience.