Major Duties Performed (Main Functions)

• Ensure execution of HR operations processes in compliance with relevant local regulatory laws in Employee life circle including but not limited in Employees On Boarding & Exit Process, Workday System updates, leave system updates labor contract sign /renew , probation management , expatriates allowance management , visa management, payroll related operations support etc
• Deliver service in a timely manner with high quality and/or manage service delivery metrics in relation to the assigned process
• Work in close partnership with multiple stakeholders to ensure seamless wing-to-wing processes and one face to Business and HR Partners and employees.
• Proactively seek customer feedback to identify areas for process improvement, standardization and productivity within assigned process
• Advise on complex questions/requests concerning the area of expertise in a professional, courteous & timely manner
• Develop a strong working relationship with the HR team through proactive facilitation & improvement of HR processes, ensuring effective communication and early identification of requirements & any service issues
• Foster a culture of customer service excellence and continuous process improvement.
• Provide ad-hoc operational support for assigned process

KPI of this role

• Accuracy, timely and high quality HR services deliveries
• Internal Client satisfactory rate
• Innovative approaches to improve the working efficiency and effectiveness

Minimum Education, Experience, & Specialized Knowledge Required:

• Bachelor’s degree or equivalent and a minimum of 1 year of experience in a Human Resources or related Human Resources support field or equivalent combination of education and experience.
• Knowledge of human resources policies, procedures and systems, as well as local law
• Proficiency in human resources software packages, Microsoft Office, Word, Excel and Power Point.
• Excellent interpersonal, written and verbal communication skills.
• Ability to carry out moderate analysis and information gathering to resolve problems on non-routine matters.
• Detail oriented, strong analytical logic foundation and a good team player