Here at YCC, we offer our Hospitality Program in locations all over China in the very best internationally recognized 5 star hotels. We are currently recruiting for the position of Guest Relations Officer in the following locations; Anhui and Hebei province .

The Role
• Provide prompt, courteous and efficient customer service.
• Manage customer satisfaction while working as a key member of a team.
• Welcome all guests and verify reservations with VIP’s and standard guests.
• Handle associated clerical duties such as updating guest information in the computer, making reservations and copying registry documents.
• Offer reasonable solutions to customer complaints.
• Tasks given directly to you by department or General Manager.

Requirements and Additional Information:
• Duration of internship: 3-6 months.
• Fluent in English, basic Mandarin is a major plus.
• Excellent customer service skills, previous working experience are a major plus.
• Friendly and professional demeanour towards colleagues and guests.
• Positive, consistently hospitable attitude whilst in and outside hotel property.

The Benefits:
• Free Accommodation (with free wifi access)
• Free meals
• Living stipend of RMB4000 – RMB6000 per month (depending on location)

And these aren’t the only benefits! You will gain so much experience working in an internationally renowned hotel, you will develop your team working skills whilst also learning to complete tasks using your own initiative . Most importantly you will gain knowledge of Chinese culture and how Chinese business operates, which is currently the most desirable quality in candidates for employers expanding their business into the Asian market, especially China.