Position Overview:
Assist the department supervisor in performing services duties and invoicing to ensure the compliance with department work procedure and customer SOP.

Key Outcomes:
Full compliance to department work procedure and customer SOP
Achieve the standard of internal KPI
Credit note kept to minimum

Position Accountabilities:
Perform services duties (POD collection & uploading, trade declaration, subcontractor cost verification and license controlling) in a timely manner to ensure the operation process flow go smoothly and efficiently
Execute the pre-shipment (ISAC applying and shipment no. creation) and post-shipments activities (consol document sorting, T&T events updating and master filing) in compliance with the department work procedure and customer SOP
Coordinate all billing related issues for key accounts according to the customer SOP
Liaise with oversea office on settling rate disputes according to customers’ tariff
Support on the special billing work tasks with accuracy according to the customers’ requirement
Invoicing to customers and inter-companies in compliance with the company guideline and rule
Backup to the team in order to maintain the daily works in a stipulated standard
Assist the team head to execute assigned jobs
Undertake PO follow up in compliance with Customers’ requirements and make response in timely manners
Provide door to door service including clearance and delivery as required.
Track & trace for partial and irregular shipments and keep customers informed the status
Be help desk to answer various inquiries from external and internal general customers
Handle complaints and claims from customers and to co-ordinate exceptional cases with agents
Implement billing process in accordance with customers’ requirements as well as company’s rule
Verify the costs from subcontractors and confirm the booking to traffic accountants
Monitor the job performance of the assistant of C/S agents to ensure quality of paper work
Develop assistant of C/S agents in business knowledge and personal competence by coaching and training

Relevant Education Background, Hard Skill, Knowledge and Experience:
Minimum 2 year working experience in the freight forwarding industry
Excellent typing skill
Computer literate. Proficiency in MS Office, including Excel and Word
Fair written English

Core Competences:
Willingness to learn
Communication skill
Teambuilding and Cooperation
Working with efficiency and accuracy
Punctuality

Working Relationships:
Internal: Airfrieght Operations / Ocean Operations / Sales / CS / Logistics / Accounting / Warehouse
External: Customers / Subcontractors / Airline