• 招聘类型：社招
• 工作性质：全职

职位描述

1.To be accountable for ensuring that all operational performance measures are consistently achieved/exceeded

2. Maintain and improve customer satisfaction across all channels and products

3. Accountable for managing absence, attrition and adherence within the teams

4. Measuring performance of the key Team Members against SMART objectives and behavioral competencies, identifying areas for improvement and personal development through one to one coaching and devising appropriate action plans

5. Responsible for maximizing team productivity

6. To develop, identify, grow and maintain talent by embedding a high-performance culture, providing regular feedback and coaching and ensuring strong succession plans are in place

7. Analyze, interpret and report to the Services Manager on performance statistics identifying trends and presenting appropriate recommendations for improvements

8. Developing excellent working relationships across all functions within the business and management of conflict situations

任职条件

1. Commitment to excellence and data driven decision making and result oriented

2. Solid knowledge of call center management tools includes monitoring skills, coach skills, telephone and other technology etc.

3. Ability to deliver quality results under pressure

4. Clearly communication skills,fluent spoken and written English and proficient in MS office tools

5. 5 years managing and coaching contact center teams more than 50 members

6. Understand different cultures, international background or worked in international environment is preferred.

7. COPC/6 Sigma/PMP experience is preferred

职位要求

• 学历要求：无
• 工作经验：无
• 外语要求：不需要