Job Title: Operation Service Supervisor

Line Manager: Deputy Director of Business Administration

Job Level: G5

Work Location: Maqiao, Minhang, Shanghai

Provides overall Operational Services including Catering, Uniform shop, events and other administrative services* for school to continually improve the customer satisfaction.

(*The administrative service will not include the facility service or the academic services)

Role & Responsibilities

• Support the Deputy DBA by ensuring that the school operation has the proper controls, administrative and reporting procedures, quality assurance and asset protection, to achieve planned budget while maintaining high standards for students, parents and team member satisfaction.

• Coordinate and support general operation services related activities in school;

• Establish performance standards for canteen service and uniform shop management

• Resolve problems quickly, efficiently and courteously

• Develop policies and procedures designed to achieve budget control and efficiency goals

• Build up the dashboard/system to track customer satisfactions and set up continues improvements mechanism.

• Assist Deputy DBA on Staff Committee affairs.

• Support other spot project when needed.
  

Qualifications, and experiences Required:

• 4 years’ university degree in Business Administration or other equivalent field;

• School operation managerial experiences are preferred;
  

Skills Required:

• Detail-oriented

• Strong organizational skills

• Excellent written communication skills in both English & Chinese

• Excellent verbal and interpersonal communication skills

• Excellent problem solving skills

• Demonstrate the first level leader’s management capability.
  

上班地址：曙光路1935号