Title: Operation Services Supervisor

 

Function: Sales Organization

 

Department: District - Facilities

 

Reports to:  District Facilities Manager

 

Direct Reports: None

 

Overall Job Function:  Responsible for supervising an in-store cleaning team to perform a wide variety of custodial/cleaning duties and performs related-work as required. Optimizes the store’s selling by providing the customers with a pleasant shopping experience, a clean orderly and safe environment; including providing customers with garment options and direct service.

 

Job Responsibility including but not limited to:

 

• Works effectively with team members to perform housekeeping services on sales floor, fitting rooms, and BOH area.
• Communicates cleaning results/issues to the District Facilities manager and reports them in the Big Sky in the agreed upon timelines
• Follows up with scorecard results and supports District Facilities Manager to create and work with plans of action
• Organizes and distributes the work of his/her staff, sets priorities and keeps an overview of the tasks to be accomplished in accordance with the cleaning guidelines
• Assists with recruiting, on-boarding, training, development and provides succession planning feedback for the operational service technicians in the store, in partnership with the Store Manager
• Assists with providing performance feedback of Operation Services Technicians to the Store Manager, in accordance with the organization’s policies and applicable laws, including assisting with corrective actions.
• Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
• Ensures recycling and refuse is properly sorted and removed on schedule according to local DSNY guidelines at each location.
• Maintains all cleaning related equipment and reports results/issues to District Facilities Manager
• Maintains weekly log on all janitorial conditions and recommendations in accordance with H&M guidelines & standards
• Performs follow up with visual team and stock team on display and stock material disposal
• Responsible for reporting on inventory of all janitorial supplies and equipment to Store Manager and District Facilities Manager.
• Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point.
• Adheres to H&M values and internal standards policies, and procedures contained in the H&M Employee Handbook

 

 

 

 

Financial Accountability:

• Assists in managing a janitorial budget in conjunction with District Facilities Manager, span of approximately 1-4 stores
• Accurate recording of sales and worked hour figures of Operational Service Technician at each location

 

Minimum Candidate Qualifications:

• High School Graduate or equivalent. Associate’s or Bachelor’s Degree preferred.
• Minimum 3 year in experience in cleaning services industry or comparable role, including direct supervisory experience, or comparable management role experience

 

Competencies:

• Strong organizational and communication skills
• Must be able to follow MSDS guidelines involving all chemical use.
• Strong analytical and problem solving skills
• Ability to give constructive feedback and follow up on it
• Ability to receive constructive feedback and improve on it
• Proven management and leadership skills
• Positive attitude, driven and flexible work ethic
• Leads by example as a symbolic leader by working and living our values
• Basic working knowledge of Microsoft Office is required
• Since travel between stores is involved, Valid Driver’s license and access to a vehicle is strongly recommended.
• Ability to travel up to 50% within Manhattan
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive
• motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
• Ability to climb a ladder and use a step stool

 

 

Job Status:  Non-exempt, Hourly

 

EEOC Code: SRV