We are looking for an experienced OP/CS export department staff to join our Shanghai Branch.

Main Responsibilities:

• Handle export shipments operation (ocean and air) from end to end, including operation and documentation;
• Be responsible for the daily communication with overseas agents, customers and vendors;
• Maintain close contact with customers (external and internal) to ensure an exceptional customer service experience;
• Build a strong relationship with customers, vendors and sales in order to improve customer’s satisfaction and improve cooperation
• Responsible for maximizing company’s margins by increasing revenue in local services and implementing cost effective solutions;
• Make quotation to recurring local customers and overseas offices;
• Maintain close contact with sales department to ensure relevant shipment information and/or problems are communicated timely;
• Issuing of documentation related to shipments (bill of lading, invoice, etc.), plus file handling and record keeping
• Ensure customers profile and information are up to date into our software system.

Profile:

• Minimum College degree in logistics, international trade or related discipline;
• At least 3-year freight forwarding experience required as OP/CS department staff;
• Fluent in written and spoken English and Mandarin;
• Experience in pricing or import OP/CS department will be considered a plus;
• Proactive personality with excellent interpersonal skills, ability to work independently and under pressure, managing multiple projects.

上班地址：上海市虹口区吴淞路218号宝矿国际大厦2503A