Responsibilities:

• Manage and supervise local and country Operation and Risk, Service teams, to attain a high quality of service
• Manage relationship with key merchants, banks and partners on merchant operation and new product partnerships
• Supervise merchant onboarding, KYC process and merchant sales and activities monitoring
• Develop and manage Service Management programs on merchant servicing
• Develop and enforce related policies and procedures especially to compliant with the latest local statutory regulations and payment product operations
• Support the launch of new projects and products to the merchants and partners and ad-hoc project assignments
• Candidate with less experience will be considered as Assistant Operation & Service Manager

Requirements:

• Degree holder in Business Administration, Risk Management, or related disciplines
• Minimum 5 years solid work experience in Banking/ Finance/eCommerce related industry an advantage
• Familiar with legal and regulatory requirements especially on KYC and AML policies etc.
• Possess strong interpersonal skills and able to work well with all levels
• Details-oriented, good interpersonal skills and able to work independently
• Proficient in both spoken and written English and Mandarin
• Occasional travels may be required

Personal data collected will be used for recruitment purpose only. Applicants who are not contacted within 4 weeks should consider their application unsuccessful and will be filed for opportunities in future.