Siemens Large Drives is looking for a phenomenal person to assist in the effective liaison, support and assistance between customer services department and rest of organization. In this role you will be maintaining mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities, using the CRM system to manage the functions of receiving, assessing, analyzing, resolving, and detailing customers’ issues and complaints in accordance with agreed requirements. In addition, you will provide general administrative support to the team to include filing, data entry, typing and assisting in the management of communications and paperwork, managing diaries, assisting with travel arrangements/organization, looking after visitors, and assisting with general reception and telephone duties POR completion for ordering parts for repairs. Includes sending to buyer and tracking after parts have been ordered by buyer GR (goods receivables) work with receiving department and perform GR’s for items received Assist Manager to make improvements and implement required changes Assist document administrator to liaise with external agencies as it relates to customer service matters Ensure compliance to relevant codes, legislation, and procedures including health and safety. Update SESIS report and complete annual reports Update and support all Safety programs and procedures. Track due dates for safety requirements and communicate to manager. Maintain accurate records/documentation associated with your work Fleet maintenance tracking through Wheels program Immediately report problems/failures that may impact on the organization and/or its clients/customers to Line Manager Responsibly use resources and control expenses to meet agreed budgetary controls Interact and co-operate with all members of the organization, its suppliers, and clients/customers From time to time you may be encouraged to be part of special projects as are reasonably required of your job role. Manage basic HR topics; welcome packages for new employees, administration of onboarding process, I9 employment verification, etc. Backup Document administrator as needed to keep flow of office responsibilities current Qualifications: High school diploma or state-recognized GED required; Associate degree preferred Excellent organizational and interpersonal skills Proficient in Microsoft Office (Outlook, Word, Excel, Power Point, etc.) Experience with SAP Good verbal and written communication skills in English Qualified applicants must be legally authorized for employment in the United States and must not require employer-based support or sponsorship now or in the future At Siemens, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We utilize lean principles and seek to continually improve our processes and customers’ experience. Why you’ll love working at Siemens Competitive compensation (salary and bonus) based on qualifications Medical, dental, prescription and vision coverage, first day of employment Matching 401(k) (immediate employer match) Competitive paid time off plan, paid holidays, and floating holidays Career development opportunities Education and tuition reimbursement programs available Flexibility to work remote a few days a week Paid parental leave Who designs your future? You do. *LI-CY1 #LDAJOBS Organization: Portfolio Companies Company: Siemens Large Drives LLC Experience Level: Experienced Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.