Responsibilities:

• Foster a positive (internal and external) client relationship, based on thought leadership with a goal of obtaining the highest levels of satisfaction and responsiveness
• Building, coaching and developing large team working across the globe in 24X7 model. Knowing that your success is your team’s success, you spend time focused on team leadership.
• Understanding of financial management including providing customer level financial health assessments and improvement plans if necessary
• Ensuring operational stability within your team, meeting core KPI and quality expectations
• Ensure excellent communication flows with multiple stakeholders
• Active participation in Quarterly Business Reviews and other critical meetings with all key customers
• Data Analytics, reporting and meeting management
• Identification of process advancements and technology opportunities
• Solution centric, Resolution of all client and project issues
• Ensure effective escalation processes are established and used by all team members

Requirements:

• Management degree or equivalent work experience. 
• 5 years + experience in hands-on project management
• 3 years + experience managing and coaching teams
• Good to have knowledge of all aspects of localization process including software engineering, DTP, graphics, translation, testing, internationalization, multimedia and extensive knowledge of translation and workflow tools and process
• Must be able to set tone for levels of client satisfaction and responsiveness, and able to foster same culture within those reporting to you
• Ability to bring industry trends, thought leadership, and innovative solutions to solve client asks
• Manage non-project related initiatives from inception to execution, to assess and articulate needs, liaising with technology and operations resources within RWS to influence, track against milestones, etc.
• Advanced written and verbal communication and presentation skills
• Good mentoring and people management skills
• Analytical and structured problem solving abilities
• Flexibility and the ability to travel