Operations Manager

Be an ambassador of the brand and the property as Operations Manager for Pearl Valley Hotel managed by the Mantis Collection, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the midscale and economy marketplace.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

You will be responsible for:

• The Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
• The Operations Manager is responsible for planning, organizing, directing and coordinating management activities of the Operations in conjunction with the General Manager.
• Demonstrates and communicates short and long-term focus.
• Responsible for delivering results that contribute to the mission and overall success of the hotel.
• The Operations Manager is responsible for the hotel in the absence of the General Manager.
• Manage the operations of the hotel in order to maximize profitability and to ensure Superior guest service and product quality.
• Develop, recommend, implement and manage the operational department's annual and long-term goals.
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs.
• Manage operational expenses to Stay within budget guidelines as well as gather and report financial information to the General Manager.
• Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel. Conduct performance evaluations and resolve problems of departmental team members and managers.
• Ensures optimal compliance with corporate focus audit.
• Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation.
• Effectively communicates with team members.
• Conducts a daily briefing with management on current key activities.
• Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.
• Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.
• Be an inspiration to all hotel staff to achieve luxury levels of performance.
• Interacts in a positive way with all team members to ensure a luxury guest experience Ensures compliance with local health and safety regulations.
• Must be an example of the Accor Values, brand standards, and a champion of grooming and appearance guidelines.
• Ensures that the workplace and storage areas remain clean and tidy. 

 

Your experience and skills include:

• Previous experience in a leadership role within a similar hotel brand or business.
• Passionate to grow and develop self and others.
• Strong relator with ability to build relationships.
• Strategic, creative and able to communicate effectively.
• A proven leader who is able to inspire others.
• Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs. 

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS