Operations Manager - Account Management
GlobalExec Logistics Consulting GroupShanghaiUpdate time: May 12,2019
Job Description
Headquartered in Asia, our Client is a leading Supply Chain Service Provider offering a menu of Integrated-Distribution Services in three core businesses across the region Marketing, Logistics and Manufacturing, encompassing the full breadth and depth of the value chain. They currently work with over 300 multinational blue chip brands companies to bring their products to Asian consumers. With an extensive logistics infrastructure and a staff force of over 5,000, their distribution network covers nine economies in the Greater China and Asean region covering the Mainland of China, Hong Kong, Taiwan, Thailand, Malaysia, Singapore, the Philippines, Indonesia and Brunei.
Job Title: Manager Operations (Account Management)
Job Vertical: Operations
Job Grade: Grade 4
Report to: Vice President - Operations, East China
Job Summary:
To manage key accounts to ensure the services the company provides meet or exceed customers requirements and promote the companys brand.
Responsibilities:
- Develop and maintain excellent customer relations
- To make decisions and give instructions on account management issues
- To effectively and efficiently explain and take action with regard to any issues raised by both internal and external customers
- Work with the operation team to ensure the services delivered meet or exceed customers requirements
- Put forward valuable suggestions for operation improvement based on the customers feedback and market information
- Actively support, implement and participate in any strategic developments identified by VP.
- Help the customers to instil a Continuous Improvement mindset in the distribution centre and transport operations
- Conduct regularly scheduled liaison with customers to review and interpret distribution productivity levels
- Develop and maintain a professional and motivated employee team by conducting daily, weekly and monthly communication and regular counselling activities. Apply effective team building and leadership techniques.
- To follow the company code of ethics and general guidelines as determined by the company
Qualifications:
- Education: Bachelor degree or above in Logistics, Engineering, Computer Sciences or equivalent
Working Experience:
- Minimum 8 years experience in logistic industry (3PL is preferred), with the focus on the account management.
Skills:
- Strong proficiency in Windows, Excel, Word, Visio, Project and PowerPoint essential
- Proven communication, facilitation, consulting and interpersonal skills
- Excellent written and spoken English
Knowledge:
- Solid account management knowledge
- Warehousing operation or implementation experience
- Warehouse management system knowledge
- Strong warehouse solution knowledge
- Basic transport operation knowledge
- Solid project management knowledge
Others:
- Strong quantitative and qualitative skills with ability to work under intense pressure, is a "go-getter" and enjoys working in a fast paced environment
- High energy, motivated personality
- Analytical Thinking: understands a situation by breaking it apart into smaller pieces, or tracing the implications of a situation in a step-by-step way.
- Information seeking: is driven by an underlying curiosity and desire to know more about things, people or issues.
- Quality Tools and Measures: can systematically apply quality tools and measures to continuously improve customer satisfaction and productivity.
- Initiative: has a bias for taking action, proactively doing things and not simply thinking about future actions.
- Innovation: make effort to improve performance by doing new things.
- Customer-Service Orientation: has a desire to help or serve others, to meet their needs.
Get email alerts for the latest"Operations Manager - Account Management jobs in Shanghai"