ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues! 

We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia’s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre. 

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success. 

Take the step to be a part of something big today, we’d love to hear from you!

Operations Manager, Jaan

Summary of Responsibilities: 

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage daily Front of the House and Heart of the House operations with right delegation
• Assist to oversee the management of overall operation and administration of the outlet
• Monitor the reservation status and communicate with culinary team
• Plan and control manning to meet business needs and according to budget
• Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period
• Control outsource labour supply, casual labour and overtime
• Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
• Communicate with team during daily briefings and conduct monthly department meetings
• Ensure and conduct regular training and re-training when needed
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Ensuring the highest possible standards and quality of products and services offering in the outlet as to meet and exceed guests’ expectations

Qualifications:

• Minimum 2 years of experience in similar role 
• Diploma in Hospitality Management, preferred
• Good interpersonal and communication skills
• Strong leadership and people management skills
• Good problem solving and decision making skills
• Able to commit rotating shift hours

 

 

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

We regret to inform that only shortlisted candidates will be notified.