A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

 

Purpose of Role:

This role is responsible for providing an exceptional experience for our Guests by ensuring operational excellence throughout the store. This role is responsible for inventory, replenishment, operational policies, procedures, and all food safety requirements. The primary focus of this role is to manage a team of associates to deliver all operational commitments while proving Great Line Management to the associates. Additionally, this role provides training and coaching to associates working Backstage to entice and delight our Guests through an engaging and interactive “shoppertainment” environment.

 

Key Responsibilities: 

 

M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:

• Displays a "Guest comes first" attitude by prioritizing training and holding associates accountable for delivering an Unforgettable Service

• Role models the behaviors of an effective Manager on Duty to ensure achievement of all sales objectives and goals.

• Works in tandem with Visual support to ensure accurate roll out of floor changes and that all products are available for our guests.

 

CUSTOMER FOCUS:

• Ability to work cross-functional within Mars and outside Mars i.e. vendors

• Ensures all areas are neat, clean and organized and filled to the correct capacity and that all styles and sizes are represented

• Holds team accountable to partner with merchandizers for product replenishment request

• Leading a team of Associates to ensure all candy orders are processed in a timely manner in line with Mars Standards

 

RESPONSIBILITY FOR BUSINESS RESULTS:

• Plays an active part in the reduction of all candy & merchandise waste across all areas of the store.

• Oversees weekly/Period cycle count and annual physical inventory audit, and collaborates with S&F to understand the financial impact to the business.

• Demonstrates an understanding of retail metrics; celebrate success and make suggestions for improvement when necessary specifically in the operations of the store

• Ensure operational SOP’s are being followed and consistently look for ways to drive efficiencies

 

FRIENDSHIP and COLLABORATION:

• Manages a group of assigned associates, including supervisors ensuring clear expectations are communicated and accountability applied.

• Establish rapport and build relationships with the full management to ensure healthy collaboration can be built.

 

PUNCTUALITY and INTEGRITY:

• Compliance with all company policies and procedures including food handling guidelines, Quality, Loss Prevention, and Safety/Emergency procedures

• Exemplifies the Five Principles and The Associate Concept

• Acts as a Lead for the Quality committee

 

INITIATIVE and JUDGEMENT:

• Ensure inventory and cycle counts are adhered to and done in a timely manner.

• Takes the lead on coordinating ordering and storage of product and adheres to stock processing standards

• Ensures candy production goals are met daily

 

Great Line Management uses the Five Principles in the decision making and will be responsible for:

• Onboarding Associates

• Engaging Associates

• Developing Associates

• Driving Performance

• In the Mars way

 

Context and Scope

The role of the Operations Manager is responsible for upholding the operational side of the business in our retail stores. This role gets done in three parts, being an effective Manager on Duty, developing direct reports, and ensuring standard procedures are executed so that our guests can have an exceptional EXPERIENCE.

 

Education and Professional Qualifications

• College degree

 

Knowledge and Experience

• Experience in a retail location, with an emphasis on inventory flow and control

• Previous warehouse experience preferred

• Minimum 2 years of experience in retail management

 

Key Functional Retail Knowledge Skills/Knowledge

• Inventory Control

• Merchandising

• Store Operations

• Personnel Policies and Procedures

• Demonstrated ability for mathematical skills

• Planning Skills (ability to forecast needs of the stock room)

• Standards management to include merchandise and operational procedures

 

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.