Posting Date Mar 12, 2020
Job Number 20031610
Job Category Rooms and Guest Services Operations
Location Moxy Osaka Shin Umeda, 7-22-1 Fukushima, Fukushima-ku, Osaka, Osaka-Fu, Japan VIEW ON MAP
Brand Moxy Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Moxy is a fun, vibrant and stylish hotel designed to give our Fun Hunters everything they want and nothing they don’t, all at an affordable price. Unlike any other brand in its tier, Moxy is all about creating cool, energetic, communal spaces with a “Crew” who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We’re looking for people who: Love doing it all; Always think outside the box; Enjoy chatting it up with guests; Live in the now and know what’s next; and Have high energy and a fearless do-it-yourself attitude.

If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye.

 

Moxy Osaka Shin Umeda 

Moxy Osaka Shin Umeda is the third Moxy hotel in Japan and the first new-build in the country with 288 rooms, expected to open in September 2020.  

Located in the Umeda district, one of two main city centers in Osaka, the hotel is within a few minute walk of Fukushima Station and in excellent proximity to attractions such as Umeda Sky Building, Grand Front Osaka and all key destinations through the JR Osaka Loop Line.

 

The hotel offers amenities such as Bar Moxy with an outdoor terrace, Library Zone and a 24/7 gym for travellers to enjoy. If you love lifestyle hotels with cool design and casual atmosphere, join our Crew for one of the most exciting openings in Osaka this year!

 

JOB SUMMARY

 

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

 

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

 

CORE WORK ACTIVITIES

 

Leading Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Ensures that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

 

Managing Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

 

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

 

Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.

• Ensures a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

 

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.