Job Duties

This position supports North & South Asia District Freight Forwarding Operations Director in managing SCS operations in countries to achieve both financial and operational goals.

Freight Operating Process and Procedure Development

• Assists in improving operations by ensuring operational processes are standardized and initiative execution are aligned across countries

• Assists in gateway and operational support measurements to monitor and improve processes and business results

• Assists in establishing and monitoring the Key Performance Indicators (including business results tracking, productivity, cost management) to ensure improvement of KPI’s.

• Assists in pre-audit preparation and self-assessment to ensure countries work according to standard and comply way.

• Make recommendations for changes to resolve supply chain or operational issues

Documentation and Reporting

• Assists in the generation and distribution of performance reports to concerned parties to ensure performance awareness and improvement.

• Produces statistical and analytical reports for management to determine lane activity and growth opportunities

• Conducts data analysis to identify issues and action plans for continuous improvement

FM Cost monitoring

• Evaluate IAF cost and sell rate input by country. Routing and mark up details to drive pricing competitiveness initiatives and margin improvement activities

Market Intelligence

• Gather and conduct research on market intelligence

Coordination with Country Operations

• Working closely with countries on identifying root causes of recurring issues and develop solutions to improve freight forwarding operations

• Prepare weekly and monthly report and forecasts for district management and operations

Proficiency

Freight Forwarding Operations Knowledge

• Knowledgeable on freight forwarding operations processes, procedures, and technology to ensure efficient movement of shipments through intermodal transportation (e.g., air, ocean, rail and ground).

• Proficient in Excel or other analytical tools or software

• Proactive and eager to ask questions, always look for continuous improvements

• Presentable with good communication skills

Education

Bachelor's Degree or Intl Equivalent - Required