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1. To ensure all complaints received are investigated and replied by identifying the root cause and providing appropriate solutions with the turn-around time (TAT). For regulatory complaints cases, if the complaint cannot be resolved within the given TAT, a holding letter is sent requesting for additional days
2. To discuss and share with Operations Managers the root causes and gaps identified.
3. To ensure all complaints are recorded, findings are updated and closed timely.
4. To ensure all complaints closed are recorded and tracked in ISAAC by 3rd of every months & ORION report (captures staff error) by 2nd week of every month.
5. To monitor on their productivity and coach staff on medical related queries.
6. To perform other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements.

1.    To ensure all complaints received are investigated and replied by identifying the root cause and providing appropriate solutions with the turn-around time (TAT). For regulatory complaints cases, if the complaint cannot be resolved within the given TAT, a holding letter is sent requesting for additional days
2.    To discuss and share with Operations Managers the root causes and gaps identified.
3.    To ensure all complaints are recorded, findings are updated and closed timely.
4.    To ensure all complaints closed are recorded and tracked in ISAAC by 3rd  of every months & ORION report (captures staff error) by 2nd week of every month.
5.    To monitor on their productivity and coach staff on medical related queries.
6.    To perform other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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