Maintain an effective relationship with Guests

Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc

Meet the customers’ requirements and expectations through the prompt and accurate relaying of information

Build credibility with customers through professional behavior

Use discretion in handling difficult situations with the assistance of a Shift Manager or Senior Operator

Contribute to the effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentiality

Work as part of a Team

Build credibility with other Team Members

Work within a close working environment, in which Team Members may come from diverse cultural backgrounds

Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills

Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate Team Members informed at all times

Provide back-up support to all Team Members to ensure the professional image and integrity of the Surveillance Department is maintained.

Analyze information from information technology systems

Evaluate and analyze information from multiple sources including CCTV, ACSC, Micros, Patron/Team Member Data bases, Digital, available statistics, etc

Respond to situations identified through surveillance and computer analysis systems

Maintain control and confidentiality of Surveillance and computer systems.

Ability to adapt to the introduction of new technologies and systems.

Operate Central Monitoring/Communication Console

Observe and analyze non-gaming, gaming and cash handling areas using advanced IT systems in accordance with standard operating procedures – ACSC, MICROS, Table Touch, IVIEW, Dallmeier

Label, file, document and store recording mediums – reports, CD ROMs, Evidence

Review gaming and cash handling activities to ensure procedures have been complied with and integrity of the Gaming operation has been maintained

Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning

Operate advanced IT systems and communication equipment in accordance with operating requirements; Security Alarm system; Radio network

Survey Team Members / Customers Activity from the Monitor Room/Externally

Monitor Team Members and customers in accordance with the “Company Code of Ethics, Conduct and Professional Behaviors” policies

Monitor illegal or suspicious activity of Team Members and customers within Sands China Ltd. complex/s, gaming and cash handling areas, ensuring detected activities are reported to appropriate Team Members

Monitor, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc

Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.

On occasion Operators may be required to conduct floor walks to assist with physical monitoring of Team Members, Customers, and Equipment audits and/or liaise with the Technical team

Report on illegal activitiesMonitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate Team Members are informedDocument all illegal activities using recording mediums and the appropriate electronic reporting systems

Requested High School Graduate

Good command of verbal and written Cantonese and English

Have a high level of integrity, honesty, with the ability to maintain confidentiality of sensitive information

Have good organizational skills

Be observant, self motivated, approachable

Have a good eye for detail