• The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the linking of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

  On a daily basis, an Ops Support Specialist 5 will be responsible for the following:

  • Coordinates strategics/tactics between job functions to ensure no carry over.
  • Analyzes and prioritizes own work activities. Reviews and checks own work, assists unit members with resolution to problems.
  • Communicates with external and internal departments to ensure proper resolution of issues.
  • Ability to troubleshoot issues and make sound judgments.
  • Handles and/or assists in various projects related to the department and applies technical proficiency.
  • Able to get along well with others that fosters a great team environment for our clients.
  • Maintain high productivity and accuracy rates to meet our service level standards.

    Requirements:

  • 2+ year prior banking experience·
  • Detail Oriented, Able to work independently and with the team.
  • Strong Problem Solving and Decision making skills.
  • Highly effective communication (verbal & written) and analytical skills.
  • Ability to prioritize, meet accuracy and service level standards.
  • Technical proficiency with Outlook, Microsoft Word, PowerPoint and Excel.
  • Prior knowledge and/or experience with the following systems: BABO, Citibusiness Online Portal, CWS, Systematics, RSM, EIC, Salesforce, Pep+, Sign Plus, , Wausau Application for Remote Check Deposit, and Web Cash Manager.
  • Highly Motivated and Eager to learn.

    Education:

  • High School diploma or equivalent

    
    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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