When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information
This position is a part of the Chromatography and Mass Spectrometry division of Thermo Fisher Scientific.
This position is located in Madison, WI.

How will you make an impact?
Provide a high level of customer service and order management support to our customers.

What will you do?

• Review orders to identify if commercial terms are consistent with Thermo’s standard acceptable commercial terms (payment terms, freight terms, liability etc.) as outlined in the Terms & Conditions procedure.
• Ensure pricing complies with GSA and other applicable price lists.
• Ensure all completed orders are invoiced as applicable.
• Understand and comply with process work instructions and ISO procedures when processing bids, quotes, orders and invoices.
• Understand and comply with the requirements of the Export Management System. Understand noncompliance implications.
• Comply with letter of credit and sight draft and credit card procedures
• Effectively resolve customer issues in a timely manner. Ensure communication of resolution is clear.
• Answer the automatic call distribution department routing number.
• Provide customer phone support related to the order process.
• Verify commission accrual for distributor orders.
• Maintain customer order files are accurate and per current archival procedures.
• Assist in maintaining customer master ship-to and bill-to addresses in the ERP system.
• Assist with resolution of A/R collection issues.
• Authorized to generate request for credit memo per manager or finance recommendations.
• Other duties as assigned.

How will you get here?
Education

• Associates degree in business related field

​Experience

• Minimum of one-year experience in customer service environment
• Additional related experience may be considered in lieu of educational requirement.
• SAP experience preferred

Knowledge, Skills, Abilities

• Strong verbal and written communication skills
• Intermediate Microsoft Office skills including Word, Excel and PowerPoint
• Detail orientated
• Ability to make decisions and work independently
• Ability to work on multiple tasks at one time

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.