When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

What will you do?

• Respond and generate quotes for Sales Reps.
• Review orders to identify if commercial terms are consistent with Thermo’s standard acceptable terms (payment terms, freight terms, liability etc.) as outlined in SID’s Terms & Conditions procedure. Ensure pricing complies with LAR and other applicable price lists.
• Ensure all completed orders are invoiced as applicable.
• Understand and comply with process work instructions and ISO procedures when processing quotes, orders and invoices.
• Understand non-compliance implications.
• Logistics coordination for international shipments.
• Effectively resolve customer issues in a timely manner. Ensure communication of resolution is clear.
• Maintain customer order files are accurate and per current archival procedures.
• Assist in maintaining customer master ship-to and bill-to addresses in the ERP system.
• Assist with resolution of A/R collection issues.
• Ensure purchase order terms and conditions are in compliance with both Thermo and ISO processes and procedures.
• Review and maintain department metrics to ensure accurate management reports.
• Adhere to and comply with U.S. government export requirements to prevent loss of Enforce GSA contract policies and procedures to ensure no termination of contracts, fines and/or penalties.
• Evaluate department procedures for process improvements.
• Other duties as assigned.
  • Decision Making Authority

• Authorize to use other departments and managers for assistance to meet the needs of internal and external customers.
• Authorized to assist customers, internal and external, within departmental and corporate policies and procedures.
• Review and code orders correctly to ensure accurate management reports and customer invoices.
• Authorized to hold/reject customers contracts/purchase orders if not received within the Minimum Purchase Order Criteria, Export Management System, pricing and sales tax requirements.

How will you get here?

Education

High school diploma or equivalent required.

Associates degree in business related field.

Experience

• Minimum of one year experience in customer service environment.
• Additional related experience may be considered in lieu of educational requirement.

Knowledge, Skills, Abilities

• Professionalism and courtesy
• Strong verbal and written communication skills
• Intermediate Microsoft Office skills including Word, Excel and PowerPoint
• Detail orientated
• Quick learner, initiative, self motivated, ability to work within time/quality constraints
• Strong analytical, multitasking, and problem solving skills
• SAP experience preferred
• International business experience preferred

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.