Position Description:
In this position, you will focus on "Order Ship to Delivery" milestone, in
order to drive delivery performance/serviceability for Lenovo customers & make
sure the customer receives the desired product at the right time and place
with the right quality and cost.
To achieve this, your main responsibility will be to analyze current status
and problems, identify and propose solutions, drive and implement changes.

Responsibilities:
• Lead projects & assist in the development of new processes and procedures
that will enhance customer experience
• Provide cost effective solutions to customers' issues within the company
guidelines that will satisfy the customer to Lenovo's high standards.
• Proactively identify and manage risks and issues related to order shipments
• Drive carrier performance on tactical issues & CSAT (join MBRs/ QBRs with
carriers)
• Handle delivery issues with Global logistics and carriers
• Facilitate meetings and teleconferences, collaborate and coordinate across
the Lenovo

Position Requirements:
• Strong problem solving and project management skills
• Strong analytical skills with the ability to collect, organize and analyze
significant amounts of information with attention to detail and accuracy
• Goal oriented personality and be able to work independently as well as part
of a team
• Curiosity, entrepreneurship and willingness to change things
• Positive attitude, strong customer care skills
• Experience in customer / sales support and/or logistics
• Excellent communication skills
• Fluent English (oral and written)

Base gross monthly salary from 1400 EUR, depending on experience + variable
part