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Full Time - Order Fulfillment Specialist - Nashville, TN - 2020

Are you interested in a full time opportunity with Philips? We welcome individuals who are currently pursuing or have recently completed an undergraduate (BS) and/or graduate (MS) degree to apply for full time opportunities at our sites across the US. Through these roles you will gain meaningful, hands-on experience in engineering for a HealthTech company.

This position is located at our Nashville, Tennessee office and is part of Philips Supply Chain Management responsible for Customer Purchase order integrity, on-time delivery needs, order to cash, and timely communication with internal/external customers to resolve order intake issues. To perform this job successfully an individual must be highly organized, customer service focused, and become a subject matter expert in Philips ordering process support the North American Market.

You are responsible for (but not limited to)

• Ensures Customer purchase orders submitted to Philips are documented and compliant with established business controls, policies, contractual agreements, in a timely manner, per departmental turnaround time requirements.

• Processes orders on the Integrated Client (ex: SAP) system, ensuring proper configuration, sales quota management assignment, and appropriate order history, as it pertains to the integrity of the order.

• Processes and reviews Quotes and Purchase Orders for accuracy and compliance with Philips terms & conditions, policies and contractual agreements.

• Validates and processes change orders, credit and debits to meet acceptable departmental turnaround times.

• Ensures frequent communication with assigned account managers to resolve incomplete and/or inaccurate booking and change order requests.

• Communicates and manages backlog monthly for timely and accurate deliveries of product(s) and services.

• Archives order packet and maintains complete and accurate documentation/history related to quotes and orders.

• Utilizes call management skills, ensuring availability and ownership of internal customer calls

• Acts as liaison between internal and external customers for the entire life of the order. From quote to cash; resolving PO related issues through order delivery and/or installation.

• Participates and follows through in the resolution of all collection issues relating to order processing within required departmental timeframes.

• Escalates issues appropriately and promptly to ensure optimum customer satisfaction.

• Effectively sets priorities in order to meet workload, commitments and all applicable established departmental goals.

• Anticipates and manages workload by escalating to their respective team and/or Manager, as required, to meet current workload requirements.

• Manages assigned backlog accurately, efficiently and completely.

• Ensures established business processes are followed, while maintaining complete and accurate order files.

• Provides support and information cross functionally within the Customer Fulfillment Center, as required/requested.

• Ensures established processes in compliance with Philips’ Quality Standards of business conduct and followed

• Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.

• Other duties and requirements as required

You are a part of a team

Governor Bill Haslam recently announced that Philips will be bringing about 800 new jobs to Tennessee . Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Global Business Services group responsible for leading operational execution, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build a new team in Nashville of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2025.

To succeed in this role, you should have the following skills and experience

• Bachelor’s degree or equivalent combination of education and or relevant business experience preferred

• 2+ years of Customer Service/Call center related business or administration experience is preferred

• 2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, SalesForce) & Quality Management systems (ICS Control, SOX etc.) preferred.

• Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers

• Ability to think critically, demonstrate “outside the box” thinking, and meet time sensitive deadlines for customers and resolution of escalated issues

• Comfortable working in a fast-paced, deadline driven collaborative team environment.

• Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.

• Complies with Philips’ quality standards, business conduct, and all established processes are followed.

• May be required to work overtime based on business and/or departmental needs.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.