YOUR TASKS AND RESPONSIBILITIES

• Receive and review timely and accurate processing of manual orders as well as reviewing issues related to orders having been electronically received.

• Perform analysis and support resolution of issues related to incomplete orders and standard delivery blocks with internal teams and/ or communication with customers.

• Receive and drive timely resolution or closure of standard/routine order-related customer queries, complaints and feedback.

• Perform validation and resolution of customer complaints including liaising with appropriate internal Bayer functions and/or directly with customers.

• Process and ensure that all return requests comply with Bayer Return policies including appropriate approval and documentation.

• Perform process controls (ICS, ICM, BPC) as described in the desktop procedures.

WHO YOU ARE

• 1 year of experience in Order Management, Order to Bill or related Order-to-Cash processes.
• Fluent French and English skills, both spoken and written.
• University degree or equivalent on administration, finance or related field is a plus.
• Experience with SAP systems is a plus.