Key Responsibilities

•  Customer parts, return, repair, service requests interaction and processing
•  Quote, part# inquiry, problem parts, pricing issue follow up and update
•  Order management incl. book, bill, tracking, update, change and troubleshoot
•  Entitlement checks
•  Service dispatch
•  Part expedite, fulfillment and delivery coordination 
•  Customer escalation follow up and update 
•  Multi-regions support for the above scope

Requirement

• 中英日語輪班人員/需配合四班二輪
• 日文檢定N1
• 多益750分以上
• 良好的團隊合作及溝通協調能力
• 優秀的電話溝通技巧，中、英日文書信溝通流利
• 抗壓性高、主動積極、細心負責
• 熟悉SAP操作，有訂單管理相關經驗尤佳

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

Up to 1 Year

Work Experience:

Additional Information

Travel:

No

Relocation Eligible:

No

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.