Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people? The Order Management Team Leader - Egypt will manage a group of Order Management (OM) Executives to fulfill the supply scope / order plan within set quality standards, lead time and budget while achieving superior customer experience and higher productivity rates. The Order Management Team Leader will enforce efficient and simplified processes, contribute to continuous improvement, ensure compliance with guidelines, rules & regulations, reduce barriers, control cost, and add value to our customers. The OM Team Team Leader - Egypt will Manage international multi-disciplinary orders within assigned cluster scope, make sure that the OM Executive will deliver orders on hand respecting within reasonable tolerance: Time (to order contractual completion date) Cost (man hours, materials and other direct costs) Quality (first time right) Compliance (rules and regulations) Customer satisfaction (Satisfied repeated customer) Essential Functions: Within the scope of assigned cluster and under the supervision of the PM Leader ME Forecast, manage, and lead the execution of Customers Orders as planned Monitor scope, time, budget during execution to meet set targets and initiate corrective actions if necessary. Religiously conduct order reviews, presenting recommendations to drive continuous improvement, improve customer experience, identify risks and opportunities, escalate Lead, manage, inspire and motivate an assigned multi-disciplinary Order Management Team of 3 to 4 OM Executives, according to Eaton Leadership Model requirements and in line with the applicable HR policy. Set up metrics for performance evaluation in coordination with OM Leader ME. Assign and guide the OM Executive to: Ensure customer requirements are understood and met Act as a focal point of contact for the customers ensuring their expectations are managed pro-actively and constructively through Eaton PM tool and that the customers are kept informed of the order status throughout the order life cycle. Ensure customers inquiries and Claims are properly addressed and in timely fashion Define order scope with the respective OM Executive at launch, create orders work plans and monitor execution, revise as appropriate to meet changing needs and requirements. Ensure a healthy and sanitized backlog for respective OM Executive team as for aged orders, accurate parameters, outstanding shipments / delivery notes…etc. Work closely with OM Leader on conflicting priorities, risks, escalations …etc. impacting delivery of committed targets. Manage / oversee / guide relationship between OM Executive and various stakeholders (internal / external) below: Commercial Team to ensure customer requirements are understood and met Suppliers and DC’s to ensure delivery is in accordance with plans Finance Team on customer payment and credit issues GTM to ensure compliance, rules, and regulations are adhered to Quality and Supply Chain and Logistics organization to meet set business objectives and / or improve processes. Ensure timely and correct reporting to managers and parties involved (both internally and externally) in accordance with applicable procedures and guidelines and ensure availability, recording and traceability of data. Nurtures a learning organization culture and demonstrates leadership and accountability - "Zero Accident/Victim" Mentality Are you? Qualifications Required: Bsc. of Business Management or Engineering Minimum 6 years’ of relevant experience, preferably leading a team Order Management experience in a senior role is a must ETO (Engineered to Order) order management experience is preferable Good Coaching and Leadership skills to engage the team Excellent Organizational, Communication and Presentation skills Excellent understanding of EBS, processes, laws, rules and regulations, and QESH standards to the extent applicable. Ability to work in a diverse team and diverse customer base Ability to forecast, deliver and control Cluster Profit Plan Proficient in: Order Management Software (Primavera, MS orders, PM calculator). SAP Microsoft office and collaboration applications. English language (v/w). PMP certificate is an asset Then we want to hear about you! What Eaton offers: Contract in fast growing global company Challenging projects in dynamic collaborative team Great promotional opportunities – We encourage internal promotion, whenever possible Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University (Candidate selected for the vacancy will be subject of a background screening) #LI-SA2 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Supply Chain / Logistics Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Core Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No