As part of the global Order Management strategy, and aligned with the wider Refinitiv Customer Operations strategy, we are building an Order Management Specialist (OMS) team based in Beijing, China. This team will provide support for our Refinitiv customers in the North Asia region.

This team will be composed of highly skilled individuals with order management / order-to-cash experience preferably with 1-2 years of related work background.

• Manage the order process for Refinitiv products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal and external customers to ensure the order is fulfilled according to agreed turnaround times and with necessary accuracy.
• Manage the resolution of internal and external customer queries and issues through investigation, analysis, proposal of recommended solutions, and agreement on appropriate course of action.
• Manage internal and external customer queries and communication in a professional and service-oriented manner.

The OMS will be:

• Accountable for meeting and maintaining defined standards for quality and productivity e.g. agreed volume, service and quality targets.
• Escalate any delays to internal groups including to the senior members of the organization as appropriate.
• A team player, collaborating with other members of the team to ensure all internal and external customer requirements are met e.g. monitor the group email account to ensure that requests are processed and completed according to agreed turnaround times.
• Able to communicate and collaborate successfully with internal and external customers, and internal colleagues in a variety of locations globally.
• Responsible for online maintenance and accuracy of customer install position (billable assets) and ensuring appropriate customer access is maintained.
• Responsible for creating and modifying customer master data.
• Accountable for ensuring appropriate Financial controls and policies are adhered to and in place. In addition the OMS will ensure appropriate controls around the use of 3rd party data are in operation for the internal and external customers they support.

The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content—all supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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