Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA (incl. Brand Label Sales) and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. Resolves problems by applying established policies, procedures and tactics. • Manage and support the export business processes from the order entry until the shipment is delivered and invoiced • Keeps close connection to Production Network and DC team to ensure high on-time delivery performance and whilst customer stock level in DC is minimized • Point of reference for customers for all types of commercial requests: solve complex, high impact problems. • Participates regular operational calls (led by SCCs and Brandlabel Sales support) with key customers to sustain and ensure close cooperation and improve Order Management process • Drive customer loyalty through increased productivity, improved value and through a high performance culture. Qualifications • Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree • Fluent English language knowledge • German language knowledge is an advantage, but not a must • Good to have: In depth knowledge of computerized order management processes, SAP or similar experiences • Proficient in creative problem solving, conflict resolution, and managing priorities. • Strong analytical skills required to enter, document and manage orders and customer issues. • Strong Customer Service Skills. • Demonstrated ability to take ownership of an assignment and customer satisfaction. • Adapting and driving change and process improvements. • Microsoft Office (Word, Excel, Outlook, PowerPoint) Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Supply Chain / Logistics Region: Europe, Middle East, Africa Organization: ES EMEA REG OPS Region OPS Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No