- System Order Processing
1.Collect all new system order documents, document checking, and submission to OP until Order Acknowledgement confirmation from OP
2.System order follow up from point of Order Acknowledgement confirmation from OP
3.Coordinate with distributor/Sales for OA confirmation, invoicing, shipment notification, payment collection
4.Maintain system order record database
- Local business order processing (material/spare parts/service contracts):
1.Respond to customer inquiry for material/spare parts/service contracts, check credit, generate RMB contract, record keeping
2.Update and maintain local business summary
3.Coordinate with Supply Chain for shipment
4. Follow up with customer/distributor for delivery
5.Follow up with customer/distributor for payment collection
6.Generate monthly sales report
- Export Control management
Collect all relevant export control documents (company profile, EUC, Importer Statement, DVCs). Coordinate with Krailling Export Control department
- Other Sales Support
1.Service Contract Renewal follow up, tracking and reporting on monthly basis
2.Web inquiry follow up, qualification, and tracking
职能类别: 客服专员/助理 订单处理员
关键字: 订单 文员 设备 备件
联系方式
上班地址:Shang Hai - Xu Hui
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