YOUR TASKS AND RESPONSABILITIES

• Responsible to receive and review timely and accurate processing of manual orders as well as reviewing issues related to orders received electronically.
• Receive and drive timely resolution or closure of standard/routine order-related customer queries, complaints and feedback received through different channels (i.e. phone, email, website).
• Ensure customer satisfaction and provide professional customer support by acknowledging and resolving customer inquiries through various channels in a timely manner. 
• Perform validation and resolution of customer complaints including liaising with appropriate internal Bayer functions and/or directly with customers. 
• Process and ensure that all return requests comply with Bayer Return policies including appropriate approval and documentation. 
• Perform process controls (ICS, ICM, BPC) as described in the desktop procedures. 

WHO YOU ARE

• University/Technical career student with main focus on Administration or Supply Chain Management. (Preferably) 
• Experience in Customer Service environments, contact centers and/or related Order-to-Cash processes. 
• Good communication and interpersonal skills. 
• Highly Customer oriented. 
• Knowledge of MS Office tools. 
• Experience working with SAP for financial processes and systems highly preferred. 
• Fluent English skills both in the spoken and written forms, minimum C1 degree of competence 
• Ability to prioritize, can-do attitude and ability to multi-task.