Primary Responsibilities

• Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
• Establish and maintain seamless co-ordination & co-operation with all departments to ensure maximum cooperation, productivity, and guest service.
• Monitor and supervise service flow in the assigned outlet.
• Any matter which may affect the interests of hotel should be brought to the attention of the Management.
• Key Responsibilities:
  • Food & Beverage Planning
• Assist the Restaurant Manager to plan & execute the operations of the assigned area.
• Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet.
• People Management
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop the team to ensure smooth functioning of the outlet and promote teamwork.
• Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
• Financial Management
• Ensure that profit margins are maintained; agreed costs are not exceeded through effective control systems and menu costing.
• Operational Management
• Ensure to maintain high standards of quality control, hygiene, and health and safety in all areas of the assigned outlet.
• Supervise and control the assigned outlet within agreed budgetary limits and parameters of the law.
• Ensure and maintain high standards of service delivery, safety, security, discipline and compliance with the organization’s policy.
• Ensure that the team adheres to the company's uniform and hygiene standards.
• Ensure that quality is maintained in all aspects of the work and as per the standards.
• Ensure to continuously delight the customers by offering trend setting and innovative products and services.
• Handle additional responsibilities as and when delegated by Management.
• Other Terms & Conditions
• During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.
• You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.

 

Business Performance

Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

Analyze and submit month-end reports and identify deviation from business plan goals

Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion

Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service

Handle guests’ complaints and comments tactfully and efficiently

Handle all administration work pertaining to cashier/bar operation requirement and company’s policies

Maintain department communication logbook and updated notice board

Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests

Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

Ensure that health, safety and security procedures are in place in the outlet

Attend all briefings, meetings and trainings as assigned by management

Perform proper handover and communication to the next shift

Assist other food & beverage outlets with their operations during peak times or when required

Team Management

Interview, select and recruit outlet employees

Identify and develop team members with potential

Conduct performance review with the team

Constantly monitor team members’ appearance, attitude and degree of professionalism

Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

Prepare payroll and gratuity reports

Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication 

Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Responsible and accountable for outlet’s profitability and revenue generation

Secondary / High school education

Additional certification(s) in Food & Beverage will be an advantage

Good reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Minimum 2 years of relevant experience in a similar capacity

Good working knowledge of MS Excel, Word, & PowerPoint

High degree of professionalism with sound human resources management and business acumen capabilities

 

Competencies

 Strong leadership, interpersonal and training skills

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work well in stressful & high-pressure situations

A team player & builder

• A motivator & self-starter
• Well-presented and professionally groomed at all times