Overnight Front Desk Supervisor

First impressions are everything! Supervision of the Front Desk to ensure a smooth day-to-day operation, provide training, direction & leadership to the Front Desk staff. Ensure all staff offers outstanding service to the guests & ensure the front office staff follows Fairmont Hotels & Resorts standards.

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• On-Site employee cafeteria
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
• Recognition program for going above and beyond

What you will be doing:

• Consistently offers professional, engaging and friendly service
• Ensure that all Front Office colleagues are familiar and updated with hotel’s product and services
• Establishes a rapport with guests and maintains good customer relationship. Works in full cooperation with other departments to make sure the guest is of the utmost priority
• To ensure the safe running of the hotel.  Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded.  Suggesting and attending regular training on updated topics and respective skill set as required by the team
• Communicate and liaise effectively with other leaders in the department and hotel
• Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
• Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records
• Maximize our brand by promoting our up sell programs
• Other duties as assigned

Your experience and skills include:

• Previous experience is an asset
• Excellent team leading skills and team management skills
• Fluent and confident in English, additional National and International language is an asset
• Excellent written and verbal communication, interpersonal and leadership qualities
• Strong guest service orientation and training skills background preferred
• Maintains professional and pleasant body language at all times
• Degree or diploma (preferred in Hospitality and/or Tourism Management)

Physical Aspects of Position: 
Physical aspects of the position include but are not limited to the following: 
• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Your team and working environment:

Be a part of a fun, energetic and holiday spirited team. We have a great time turning moments into memories for our guests.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS