Overnight Front Office Supervisor Relief
AccorSan diegoUpdate time: June 25,2022
Job Description
Overnight Front Office Supervisor Relief (On Call)
Always lending a helping hand with a smile. As our Overnight Front Office Supervisor Relief you will be the acting Manager on Duty for two nights a week. The role requires a passion for service, pride in the property, and your respect for our guests/colleages time & energy
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Opportunity to grow within the Resort and within the company
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing: - Ensure that All Night Audit procedures are completed each night in ordanance with our company starndards:
- Balance all department accounts.
- Reconcile front desk postings and investigate discrepancies.
- Balance Food and Beverage cashiers' paperwork to Micros report.
- Balance all credit cards to both Micros and Sonifi systems.
- Audit room rates and market codes.
- Posts room and tax to all occupied rooms.
- Ensure all parking charges are posted correctly.
- Run "End of Day" reports for both POS and PMS systems. Closes the day.
- Completes Management reports and distributes accordingly.
- Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Check departing guests out of the hotel as per hotel procedures.
- Ensure Timely delivery of guests’ requests, messages and any other items for delivery within the property
- Act as Leader on Duty in case of any emerency as a point of contact
- Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
Your experience and skills include: - Service focused personality is essential; customer related experience an asset
- Ability to work well under pressure in a fast paced environment
- Excellent communication skills and a professional presentation
- Ability to work cohesively with fellow colleagues as part of a team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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