Overnight Guest Service Agent
First impressions are everything! As Overnight Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Opportunity to develop your talent and grow within your property and across the world!
• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% at ARC and our local sister properties
• Transit reimbursement program and complementary bike storage
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities
• Comprehensive extended benefits package including short-term disability, Life insurance, ADD and a DCPP
• Full rate of pay $28.08/hour

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
• Maintain accurate records of daily transactions
• Handle guest requests effectively and promptly
• Cash handling which includes currency exchange and balancing a float
• Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
• Serve as sales agent promoting and up-selling hotel services
• Promote a professional team environment
• Monitor rooms' inventory to assist in maximizing rooms' revenue
• Maintain an excellent working rapport with all departments in the hotel
• Complete night audit tasks as assigned 
• To be Health & Safety conscious and actively involved in maintaining a safe work environment
• Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics
• Performs any and all other tasks which are assigned by management
• Upholds the highest standard of internal and external customer service by applying our Service Standards at all times

Your experience and skills include:

• Service focused personality is essential; previous Front Desk experience preferred
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays.    
• Computer literacy a must with Opera experience an asset
• Professional appearance and demeanor
• A passion for Guest Service and a skill for anticipating guest needs
• Ability to work in a team environment
• Strong communication and interpersonal skills required
• Ability to work under pressure and manage conflicting priorities
• Post-secondary education in Hotel Management an asset
• Ability to speak another language fluently an asset

Visa Requirements: Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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