Position:	Overnight Manager
Department:	Front of the House and Accounting
Purpose:	To oversee and coordinate all night time hotel operations to include front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.
Reports to:	Front of the House Manager and Controller

 

Essential Functions:   

• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expeditious and diplomatic resolution of guest problems.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Distribution of all nightly reports.
• Efficient processing of guaranteed no show billings.
• Obtain nightly city-wide occupancy and average rate figures.
• Maintain current back up reports.
• Handling Express Check-Outs ensuring their completion.
• Training and supervising of Night Auditors and 3rd shift Front Office, engineering and Loss Prevention staff members.
• Ensuring adherence to all systems and control procedures.
• Documenting errors made by cash handling hoteliers.
• Ensuring that third shift Night Audit, Engineering, Loss Prevention checklists and responsibilities are completed.
• Balancing of daily postings and revenue.
• Ensuring that the credit card charges are transmitting to the bank for proper payment.
• Responsible to handle all Worker’s Compensation reporting and procedures timely.
• Conducts hotel walks in every shift.
• Responsible to handle all emergency procedures such as evacuations, fire, guest injuries, theft, car accidents, etc. Must write reports and present them to the Director of Operations and General Manager.
• Trains and develops overnight shift hoteliers, instilling Atton’s Culture and standards.

 

Hotel Specific Essential Functions:

• Responsible for the Mercadito stock and inventories

 

Tools and Equipment:

• Use of Opera (PMS) housekeeping programs
• Use of telephone system     
• Use of department paging/radio communication system
• Use of copy machine and other various cleaning equipment’s (vacuum cleaners, etc.)
• Fire panel
• PBX equipment
• Assorted F&B equipment

 

Working environment:

• Sitting, walking, standing, bending, writing, typing, filing
• Occasional lifting up to 25 lbs.  Pushing of supply carts
• Interior of hotel, in normal office conditions.

  

Novotel Brickell Miami Principles and Philosophy

Motto: I am committed to welcome you back!

Our Values: Happiness, Commitment, Efficiency, Integrity and Respect.

Our Spirit: “At Novotel Brickell Miami we are hoteliers with a genuine passion to create amazing memories.”

 

HOLA: 

H * Hoteliers, everything is my job.

O * Ownership, I am it.

L * Love, is my compass

A* Amaze, is my goal

 

Amazing Memories Talents’ Measurements:

1. Verbiage that is welcoming and professional.
2. Appearance that is clean, appropriate and attractive.
3. Courteousness that is intuitive and authentic.
4. Anticipatory Services that are spot-on and friendly.
5. Appreciative Manners, I genuinely thank and show appreciation to all.