Job Profile
Job Title:
Senior Associate Resource Coordinator 

Overall Purpose of Role Coordinates and administers all resource management functions that enable the Translation and Resourcing teams to deliver high quality results. Applies extensive knowledge of translation processes and procedures as well as resource management skills to ensure effective resourcing of translation projects.
Key Responsibilities

 Operational Excellence – Creates and maintains a network of freelance translators that meet the requirements of the projects/sector/vertical (e.g., skills, experience, availability.) Monitors freelancers to ensure high performance, efficiency and effectiveness (e.g., engages new translators to compliment the skill mix, monitors performance, ensures assignments leverage skills and provide opportunity for development.) Efficiently executes and/or coordinates processes to ensure resourcing is on-time, on-budget and high quality (e.g., quotes, purchase orders, invoicing/payments, vendor management.) Assists with recruitment activities (e.g., attending interviews.) Actively contributes to the project team, especially on high-profile and/or large accounts. Supports project activities such as file analysis and preparation, sending prepared information to freelance translators.

 Delivers Quality, Value, Results – Regularly monitors KPIs (e.g., utilization, performance, profitability) and adjusts plans and tactics to improve results. Assesses risks and past projects to identify opportunities to improve quality and results (e.g., streamline processes, tools, methodologies, planning.) Provides guidance and support to project team and/or junior team members on the use of tools/methodologies that best address the requirements of a specific project.

 Functional Excellence – Further develops in-depth vertical/sector knowledge and skills. Helps build functional and vertical knowledge within the broader team by sharing knowledge on-the job, training new employees, managing/mentoring interns and coordinators.

 Relationship Building – Cultivates strong relationships with the external freelance network frequently touching base, clearly communicating project details, and understanding individual skills and interests. Builds credibility with project teams by clearly understanding requirements, providing guidance on resource selection, and proactively handling issues.
Additional Job Specific Responsibilities Local variations may apply. Project Coordination In certain countries the role may focus primarily on project coordination activities, and internal liaison with colleagues in the translation and PMO teams, as well as with freelancers. Activities such as the recruitment of free lancers, rate negotiation and invoicing/payments may not be undertaken.

Job Profile
Career Classification Factors Able to apply theories, concepts, principles, and methodologies to difficult but conventional assignments. Assignments are given in terms of objectives to be met. Works independently within an established framework.
Job Complexity
 Possess knowledge required to solve a variety of common business/ technical issues
 Works on problems of moderately complex scope where analysis of situations or data requires a review of a variety of factors
 Exercises independent judgment within defined procedures to determine appropriate action
 Evaluates unique circumstances and makes recommendations
 Complexity of business and/or technical issues and degree of independent decision making and actions progresses steadily over time to approximate Experienced career level knowledge and job complexity requirements
Supervision
 Receives little instruction on routine work, detailed instructions on new projects or assignments
Critical Skills & Competencies Attention to Quality and Detail Diligently completes responsibilities, producing high quality results. Initiative Takes prompt action (e.g., escalates) without being asked or required to. Ownership & Accountability Accepts full personal responsibility for the quality and timeliness of work. Planning and Organizing Defines, plans, schedules and controls work for self and/or others to ensure the accomplishment of objectives. Process Orientation Follows processes, placing a priority on how things are done. Results Orientation Successfully achieves results, diligently working to overcome obstacles to achieve goals. Verbal Communication Effectively expresses ideas verbally in individual and group situations. Written Communication Expresses ideas clearly in email, reports, letters and other documents.

Job Profile
Education & Experience Required/Preferred Education Typically requires at least a degree or equivalent combination of education and experience Experience Typically requires minimum of 1 - 3 years related experience